Doctena's own FAQ/T&C
1. How do I refer a colleague?
It's very easy! Simply click on "Refer a colleague", enter your basic personal information and get a personalized link. You'll be able to copy-paste that link in an email, SMS or WhatsApp message, and send it to all your colleagues that may be interested in starting to use Doctena.
After you've shared the link, you don't need to do anything else. If your colleague is interested in Doctena, he/she will fill out a simple form to get started. We will then contact them directly - if they decide to start using Doctena, we'll notify you via email that your referral was successful once they have signed a contract with us. You will both then be granted the referral reward (3 months of your existing subscription for free in your case, 1 month of the new subscription for free and no installation fees for your colleague).
2. Can I refer more than one colleague?
Of course! You can refer as many colleagues as you'd like. Upon successful referrals, your rewards will accumulate (no limit). For example:
- You referred several colleagues, out of which 1 of them starts using Doctena: you get 3 months of your subscription for free.
- You referred several colleagues, out of which 2 of them start using Doctena: you get 6 months of your subscription for free.
- You referred several colleagues, out of which 4 of them start using Doctena: you get 12 months of your subscription for free.
3. Do I get a referral reward just by sending my personalized link to a colleague?
No, referral bonus will be acquired only upon successful referrals (if your colleague starts using Doctena).
4. What happens if a colleague signs up to Doctena via www.doctena.com/en-be and not using the personalized link that I sent him/her?
In that case, unfortunately it won't count as a referral (and therefore you and your colleague will not be able to benefit from the referral rewards), as we have no way of tracking the referral. In the customized message that will appear when you send your personalized link to your colleague (via email, SMS or WhatsApp), it is clearly explained that he/she needs to register using that link, otherwise the referral won't be valid.
5. Will Doctena get my colleagues' information when I send them my personalized link?
No, Doctena will not get any information abour your colleagues until they submits a form with their information themselves.
6. When will I receive my referral reward (months for free of my existing subscription)?
You will benefit from your referral reward between 1 and 2 months after the successful referral was completed (once your referred colleague has signed a contract with Doctena). This is due to our standard invoicing process and timeline. For example:
- My colleague signs a contract with Doctena on the 15th September: you get your 3 months for free starting October or November.
- My colleague signs a contract with Doctena on the 10th October: you get your 3 months for free starting November or December.
7. Do I need to do anything else to receive my referral reward (months for free of my existing subscription)?
Upon a successful referral, we may contact you via email to confirm your account number. If so, please make sure to reply to that email. If you encounter any doubts, you can always reach out to email@example.com and we'll come back to you as soon as possible.
8. Where is this referral program valid?
This referral program is valid all across Belgium. It is open for all Doctena customers in Belgium. Any current customer may refer any colleague working as a healthcare professional in Belgium.
10.1. These Referral Terms are published by [Doctena] (“we”’, “us” and “our”). Our Referral Program as displayed on our Website www.doctena.com and these Terms form a binding agreement for both Referring Users (“you” or “your(s)”) and people who receive our referral invitation.
10.2. This Referral Program permits you to invite your contacts to participate in one or more Referral Program(s).
10.3. You may only invite personal friends, family members, acquaintances and colleagues to this Referral Program.
11. Completed Referrals and Limit
11.1. A Completed Referral is when a Referring User refers this Program to one of its contacts. Subsequently, that contact will either sign-up, make a purchase or complete whatever action is determined as a referral above - which is not cancelled or disputed in accordance with Subsection 3.
11.2. A limit to the number of referrals by Referring Users may apply. Or we may specify a maximum number of Completed Referrals who are eligible for the benefits of this Program.
11.3. All referred people must be new and first-time Users. Existing Users cannot participate in and benefit from the Referral Program.
11.4. You represent all personal information is 100% correct and up to date. We may monitor your use of the Referral Program or request your ID to verify your identity before issuing rewards.
12.1. This Program cannot be combined with other Doctena’s referral programs, discounts, vouchers, benefits or incentives. By participating in this Referral Program, we may restrict you from any other promotion, program, discount, or vouchers.
12.2. You understand and agree that you must not use referral methods that are bothersome to the recipients. Moreover, your participation in the Referral Program must not violate the applicable law, including but not limited to anti-Spam legislation, which is mass distribution of unsolicited messages.
12.3. You must not publish our Referral Program on any sites or platforms that house any Adult Content, Alcohol, Tobacco, Gambling, Games and Online Casinos, Political Content, and any form of illegal activities.
12.4. You must not at any time, invite or refer people who are unknown to you.
12.5. You must only use our Referral Program for personal use and refrain from its use for commercial purposes.
13. Term and Termination
13.1. This Referral Program will run until the announced date and that date can be extended or restricted. We may also in our sole discretion notify Users that the Referral Program has ended with immediate effect.
13.2. Any referral made before the end of the Referral Program can still participate. However we may exclude referrals in our sole discretion made after its termination date.
13.3. We may terminate this Referral Program at any time, including your participation or the availability of its benefits.
14. Exclusive Relationship
14.1. You understand and agree that you are only the User of our services and/or products, and refrain from implying any other affiliation or legal relationship with us.
14.2. You understand and agree that you are never authorized to legally bind our company.
14.3. You must never create any materials that contain our branding, trademark, (part of) our corporate identity.
14.4. By participating in the Referral Program you must not represent yourself in duplicate, agent or intermediary of our company
15. Privacy and Information
15.1. You undertake to respect the privacy rights of the people you invite to our Referral Program and direct to our website.
We may amend the terms and conditions of our Referral Program. We may offer and/or restrict additional incentives, benefits and programs. As a result, additional terms may apply. You agree that you are aware of those amended and additional terms.
17. Violations and Termination
17.1. In case we suspect any violations of these terms or otherwise tampering with, fraud or unreasonable use of our Referral Program, we may in our sole discretion cancel the distribution of any discount, benefit or payout.
17.2. If you are a current or former employee, contractor or affiliate of our company, we may restrict your participation in the Referral Program, and we may restrict or cancel your participation with immediate effect.
17.3. You must comply with all applicable laws and regulations, and refrain from violating any third party rights. These rights include any copyright, trademark or other proprietary rights.
18. Disclaimer and Indemnification
18.1. We offer our Referral Program and its benefits only on an “as is” and “as available” basis. We may remove, change and update the Referral Program in our sole discretion. We will never make any promises or guarantees about the content and information of our Referral Program. We disclaim our responsibility for any information that is incorrect or has errors.
18.2. Our Referral Program is based on our best efforts. You acknowledge and agree that we can never guarantee any benefit or result from participating in the Referral Program.
18.3. You will defend, indemnify and hold [Customer Name] harmless from and against all claims, damages, liabilities, losses, expenses and costs (including reasonable attorneys fees) arising out of your participation in the Referral Program.
19. No Correspondence, Disputes And Refunds
With regards to the distribution of discounts, vouchers, incentives, prizes, awards or other benefits, no correspondence will be entered into. Moreover, we shall never respond to any complaint or accept any dispute about the Referral Program, and the abovementioned benefits. are provided “as is” and we never refund or exchange such benefits.
20. Applicable Law
The law of our residence shall apply and the court in that country is competent to hear any claim that may arise out of these terms.